Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals. We are looking for a passionate, detail-oriented, and innovative House Manager for our Transitional Living Program (TLP)  to join our New York City team and contribute to our goal of making a difference.

We're seeking an experienced and compassionate Transitional Living House Manager to join our team. The ideal candidate has a background in behavioral health, mental health, substance use recovery, or supportive housing and is passionate about helping young adults build greater independence. In this role, you'll provide individualized resident support, coordinate care, guide residential staff, and oversee daily programming that promotes long-term stability and recovery.

dWELL Recovery is seeking a dedicated and compassionate House Manager to work the following shift:

• Tuesday through Saturday from 1 PM - 9 PM

What You Will Do: 

• Provide individualized case management and resident support through goal setting, progress monitoring, life skills coaching, and transition planning to promote recovery and independence
• Oversee daily transitional living programming, including resident routines, activities of daily living (ADLs), household responsibilities, and community engagement
• Collaborate with clinical providers and treatment teams to coordinate resident care, align support with treatment and recovery goals, and respond to emerging needs or crises
• Serve as a primary point of contact for families, providing regular updates, facilitating communication, and supporting family involvement in the recovery process
• Provide supervision, training, and ongoing guidance to residential team members, ensuring consistent resident support, documentation, and adherence to program expectations
• Facilitate community activities, recovery-focused engagement, and weekend programming while supporting additional services, including studio and companion support
• Maintain accurate and timely resident documentation, including progress notes, shift reports, daily plans, medication support records, and apartment checklists
• Oversee daily program coordination, apartment inspections, move-in preparations, and inventory management to ensure safe, organized, and supportive residential environments
• Lead assigned program improvement projects and participate in team meetings, supervision, and professional development initiatives

What You Need to Qualify:

• Bachelor's or Master's degree in psychology, social work, counseling, human services, or a related field
• Minimum of 2 years of experience in behavioral health, mental health, substance use treatment, residential programming, or a related field
• Experience providing case management, life skills coaching, or direct support to individuals with mental health or substance use challenges
• Familiarity with trauma-informed care, crisis intervention, recovery-oriented approaches, and family systems
• Strong communication, organizational, and documentation skills, with the ability to manage competing priorities and navigate sensitive situations
• Ability to build supportive relationships with residents while maintaining professional boundaries, accountability, and program expectations
• CPR and First Aid certification, or willingness to obtain certification

Physical Requirements:

• Ability to lift 20–40 lbs occasionally
• Ability to stand, walk, or respond quickly during emergencies
• Ability to walk multiple levels of stairs multiple times daily
• Must be able to complete facility rounds and inspections

What We Offer: 

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years 
• Flexible PTO - for a team that’s rested, recharged and feeling their best
• Hands-on, creative, team-based work environment in the heart of New York City
• We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service - providing support and flexibility during life’s most important moments

Schedule: Tuesday through Saturday from 1PM - 9PM

Compensation: $60,000 - $70,000 (commensurate on experience)

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.

Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials. Must be able to bend, stoop, and climb to reach materials.